Shipping & Returns

Online Orders

Please note: DOB required for sender and recipient.

  • Warm Weather Shipping Advisory: We take immense pride in making sure our wine is delivered to you in condition and quality our winemaker intended. Hot temperatures will adversely affect your wine in transit, therefore we strongly recommend selecting Overnight or 2-Day Air shipping options with coldpacks if the temperature in your delivery area is above 85 degrees or selecting a future ship date. We cannot replace orders shipped via Ground that were damaged due to heat.
  • Please allow up to three business days for order processing. Due to increased safety measures caused by COVID-19, processing times may be increased by an additional 48 hours.
  • UPS/GSO orders ship Monday through Thursday, and deliver Monday through Friday.
  • FedEx orders ship Tuesday through Thursday, and delivery Tuesday through Saturday.
  • Orders via cold chain temperature-controlled truck must be placed by Thursdays at 1pm PT for shipping that week, and ship on Fridays only.
  • Signature of someone 21 or older is required for delivery. We suggest shipping to a commercial/office address where someone is present to sign during regular business hours.
  • We can also ship to a UPS/FedEx hub, UPS Store (fees may apply) or FedEx location.
  • For order assistance, please contact Joe at 707-996-4188 x107 or [email protected].

Club Orders

  • Wine club order processing dates and wine details will be emailed within 14 days of charging.
  • UPS is our default carrier, but other shipping modes can be arranged prior to processing.
  • Tracking number will be emailed once your order is picked up by the carrier.
  • Will-call orders not picked up within 45 days will be shipped to the member’s default address, and shipping fee billed to their credit card on file.
  • For order assistance, please contact Lisa at 707-996-4188 x103 or [email protected]

The laws governing direct-to-consumer shipments are different in every state and these regulations limit where we can ship wine and how much residents may receive. To ensure that you can order wine from our website and join our wine club, please review the information below. If your state is not listed, we are not allowed to ship directly to consumers. We are always making efforts to expand our shipping capabilities and you can help fight direct-to-consumer regulations by visiting freethegrapes.org.

We are able to ship wine to all states listed below:

AK – AlaskaUPS only, certain areas prohibited
AZ – Arizona12 cases/individual/calendar year
CA – CaliforniaNo limit
CO – ColoradoNo limit
DC – District of Columbia1 case/individual/calendar month
FL – FloridaNo bottles over 3 liters in size
GA – Georgia12 cases/household/calendar year*
HI – HawaiiResedential delivery only, 6 cases/household/calendar year
IA – IowaNo limit
ID – Idaho24 cases/individual/calendar year
IL – Illinois12 cases/individual/calendar year
IN – Indiana24 cases/individual/calendar year
KS – Kansas12 cases/household/calendar year
LA – Louisiana12 cases/household/calendar year
MA – Massachusetts12 cases/individual/calendar year
MD – Maryland18 cases/household/calendar year
MI – MichiganNo limit
MO – Missouri2 cases/individual/month
MN – Minnesota2 cases/individual/calendar year
NC – North Carolina2 cases/individual/calendar month
ND – North Dakota3 cases/individual/calendar month
NE – Nebraska1 case/individual/month
NH – New Hampshire12 cases/individual/calendar year
NJ – New Jersey12 cases/individual/calendar year
NM – New Mexico2 cases/individual/calendar month
NV – Nevada12 cases/individual/fiscal year
NY – New York36 cases/individual/calendar year
OH – Ohio24 cases/household/calendar year
OK – Oklahoma6 cases/individual/calendar year
OR – Oregon2 cases/individual/calendar month
PA – Pennsylvania36 cases/individual/calendar year
SC – South Carolina2 cases/individual/calendar month
TN – Tennessee1 case/individual/month, max 3 cases/year
TX – Texas3.75 cases/individual/month, max 15 cases/calendar year
VA – Virgina2 cases/individual/calendar month
WA – WashingtonNo limit (License #40086)
WI – Wisconsin12 cases/individual/calendar year
WY – Wyoming2 cases/household/fiscal year

Returns & Cancellations

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to [email protected] to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the 707-996-4188 ext 103 for return instructions.

A 15% restocking fee will be applied to all canceled orders.